Shipping Conditions & Exclusions
We only process and ship orders on business days (Monday - Friday), excluding U.S. federal holidays. Note: The estimated delivery date shown in Checkout takes into account weekends and federal holidays, if applicable.

Shipping options depend on your shipping address. We may require additonal time to deliver to APO/FPO/DPO addresses, Hawaii, Alaska, and U.S. territories.

Customized/Personalized Products: Please refer to the actual delivery date shown in Checkout, which includes the additional processing time needed for customization, personalization and ring sizing. RING SIZING: Rings ship in their standard size (7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 6 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.).
Express Shipping is not available for rings that require sizing, and is also not available for orders to Alaska, Hawaii, APO/FPO, or P.O. boxes. APO/FPO address may require additional time for delivery. Express Shipping delivery is available in most areas. Please contact UPS® to find out if this service is available in your area before selecting it as your preferred shipping method. They can be reached at 1-800-PICK-UPS (1-800-742-5877), or via email.

An Estimated Delivery Date will be provided at the time your order is placed. Estimated Delivery Date is the time to process and package the item, PLUS the time to ship to you, based on the shipping method selected at checkout.
Customers can obtain their UPS®/USPS tracking number via email once their item has been packaged and is ready for shipment.

Business days are Monday‐Friday, excluding U.S. federal holidays.
WEATHER DELAYS: Severe weather conditions may delay or postpone our deliveries. Zales.com will not hold liability or refund the shipping charge based on a weather delay.

What if my carrier says my package has been delivered, but I’m not seeing it anywhere? Oh, no! We can help investigate. Start by submitting an online form that describes your situation, and we’ll get started.